Sonia Dixon, a grandaughter whose great-grandmother (Doreen Tilly, 101) was staying at Woodside Court care home in Glenrothes, Fife, claims Doreen, who suffered from bowel issues, was left in pain overnight by care home staff. Doreen left the care home in February 2021 and died at home 3 months later.

The complaint Sonia made against Doreen's care facility was sustained; the report found that the woman's requirements were "not being sufficiently monitored," which "impacted negatively on her safety and wellbeing." Sonia is a former care worker herself.